Privacy Policy

1. Introduction

Suriya Timeworks ("we", "our", "us") is committed to protecting the personal information of every person who contacts us, visits our website, or entrusts us with a timepiece. This Privacy Policy applies to all personal data we handle through our website at suriyati.pro and through our workshop at 311 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

If you have questions about this policy or the way we handle your data, you are welcome to reach us at [email protected]. We will respond within a reasonable time.

2. Data We Collect

We collect personal information only when there is a clear reason to do so. The categories we may collect include:

• Contact details — your name, email address, and phone number, provided when you fill in our contact form or communicate with us directly.
• Service-related information — details about a watch you bring or send to us, including make, model, condition, and any special instructions you share.
• Website usage data — pages visited, browser type, referral source, and approximate location, collected through analytics tools.
• Cookie data — preferences and session data stored in your browser as described in our Cookie Policy.

Retention: Contact and service records are kept for up to 3 years following the completion of a service, unless you ask us to remove them sooner. Analytics data is retained for up to 26 months. Cookie consent records are retained for 13 months.

3. How We Use Your Information

• To respond to enquiries you send through our contact form or by email.
• To communicate updates on the status of a watch in our care.
• To maintain a service record for warranty and quality assurance purposes.
• To understand how our website is used so we can improve it over time.
• To comply with applicable legal obligations in Thailand.

We do not sell your personal data to third parties. We do not share it with marketing networks or data brokers. Where we use third-party services such as analytics providers, they process data on our behalf under confidentiality agreements.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect the data you share with us. These include:

• Encrypted HTTPS connections on all pages of our website.
• Access to personal records restricted to staff directly involved in service delivery.
• Secure email communication for all data correspondence.
• Regular review of data handling practices.

In the unlikely event of a data breach that may affect your rights, we will notify you and any relevant authorities within the timeframes required under applicable law.

5. Cookies

Our website uses cookies to support basic functionality, understand usage patterns, and remember your preferences. Cookie categories include essential, analytics, marketing, and preference cookies. Essential cookies are always active; all others are optional.

For full details, including how to manage your preferences, please read our Cookie Policy.

6. Your Rights

You have a number of rights in relation to the personal data we hold about you. These include:

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. You also have the right to raise a concern with Thailand's Personal Data Protection Committee (PDPC) if you feel your data has not been handled appropriately.

7. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. Once you navigate away from our site, we have no control over how those sites collect or handle your information. We encourage you to read the privacy policies of any sites you visit.

8. Children's Privacy

Our services and website are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

9. Updates to This Policy

We may update this policy from time to time as our practices evolve or as required by law. When we make changes, the revised policy will be posted on this page with an updated date at the top. We encourage you to review this page periodically. Continued use of our website following any update constitutes acceptance of the revised policy.